The Disney Skyliner gondola system did not open this morning at Walt Disney World after guests were stranded for more than three hours last night. The entire system is down today as Disney investigates what it is referring to as “unexpected downtime”. There is no estimated reopening time or date, according to Cast Members.
A Disney spokesperson revised a statement from earlier saying that there was “no accident”, to one that acknowledged the accident late Saturday evening. Eventually, the official statement became that an “empty car was delayed, a second empty car bumped it. No Guests were involved”.
Incident occurred due to gondola cars colliding at a station.
Another statement addressed the ongoing downtime as a result of the investigation. Disney said that “one of the three Disney Skyliner routes experienced an unexpected downtime Saturday evening. As a result, the Skyliner will be closed while we look into the details surrounding this downtime. We apologize for this situation, and we are working with each guest individually regarding impacts to their visit with us”.
Doppelmayr, the company who built the Disney Skyliner gondola system, was on site last night to assist.