Policy for Outside Vendor Delivery Procedures at Walt Disney World Resorts Changes

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Disney’s policy regarding outside vendor delivery procedures changes tomorrow, October 1st.

Disney has now changed their policy so that third-party vendors for items like strollers, wheelchairs, and ECVs will no longer be dropped off at bell services and you cannot leave them back at bell services for pickup at the end of your trip.

This means that moving forward, you would need to accept delivery during a time you can meet the vendor and receive the item yourself. This would also then apply to having the vendor pick the item back up as well.

UPDATE from Disney! September 30th at 8:30pm EST:

Disney Featured Provider
Guests who use a stroller or mobility device when visiting Walt Disney World Resort have a variety of options including using a personally-owned stroller or mobility device, renting through ScooterBug—the Disney Featured Provider—or renting from another third-party company.

ScooterBug, a private mobility rental company in the Central Florida area, is the Disney Featured Provider to offer stroller, ECV and wheelchair rentals at Walt Disney World Resort theme parks and Disney Springs in addition to length-of-stay rentals for Guests staying at Disney Resort hotels. When Disney Resort hotel Guests choose to rent through ScooterBug, the Guest does not need to be present when the equipment is delivered to the Resort hotel. ScooterBug will work with Disney Resort Cast Members to manage deliveries and returns of rented strollers, ECVs and wheelchairs. Pre-orders and deliveries of mobility rentals through ScooterBug to Disney Resort hotels are available by visiting scooterbug.com/orlando or calling (800) 726-8284.

What recently changed about the Disney Featured Provider program?
We recently modified the Disney Featured Provider program to enhance and simplify the vacation planning process. The program previously included several Featured Providers offering rental options to Guests. Effective October 1, ScooterBug, who is the current provider of rental strollers and mobility devices in our theme parks and Disney Springs, will also become the Disney Featured Provider for our Resort Guests.

I already reserved a mobility device for my trip to Walt Disney World with another company. What does this mean for my existing reservation?
Disney Resort hotel Cast will continue to manage equipment deliveries and returns for reservations made on or before September 30, 2019 with the following vendors: Apple Scooter, Best Price Scooters and Strollers, Buena Vista Scooter Rentals, Kingdom Strollers, Magic Strollers and Orlando Stroller Rentals. Please contact the vendor directly with any additional questions about your current or future reservations.

Will vendors still be able to deliver my pre-ordered stroller, ECV or wheelchair rental and arrange delivery at Disney Resort hotels in the future?
Yes. Guests who rent from our Disney Featured Provider, ScooterBug, do not need to be present when the equipment is delivered to the Resort hotels. ScooterBug will work with Disney Resort Cast Members to manage deliveries and returns of rented strollers, ECVs and wheelchairs. Guests who rent through other vendors will need to be present when the equipment is delivered. Please contact those third-party vendors directly for information about their rentals.

Do I have to be present to receive my mobility device?
Guests do not need to be present for deliveries when they rent through ScooterBug. ScooterBug will work with Disney Resort Cast Members to manage deliveries and returns of rented strollers, ECVs and wheelchairs.

For reservations made with the following vendors on or before September 30, 2019, Walt Disney World Resort hotel Cast Members will continue to manage the equipment deliveries and returns on the Guest’s behalf: Apple Scooter, Best Price Scooters and Strollers, Buena Vista Scooter Rentals, Kingdom Strollers, Magic Strollers and Orlando Stroller Rentals. Please contact the vendor directly with any additional questions about your current or future reservations.

This policy change could eventually apply to deliveries from all outside vendors, but it is not being stated that it will effect grocery delivery services at this time. If you have any questions regarding a rental reservation and Disney’s new policy, please reach out to your vendor.

We will keep you updated as we receive further details.

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